Frequently Asked Questions

Filing a Return With Us

From the time you provide the last piece of information required to complete your return, we will have your return ready for signature within 48 hours. You will receive your refund usually within a week. However, this is dependent on the refund payment option you choose and the current IRS lead time.

There are several secure methods to send us your documents:

If the documents are already in electronic form:

  1. You can upload them from your hard drive. After you have created an account just go to the upload documents link in your dashboard.
  2. You can email them to us through our secure email server

If you only have hard copies of your tax documents:

  • You can take a picture with your smart phone by clicking the text your files link.

Direct deposit:

Whether you are getting a refund or you owe the IRS, you can have the funds directly deposited or taken out of your bank account through EFT. This method is preferred and refunds can be received in as little as 5 days.

Snail Mail:

You can also have the IRS mail a check to you. This method takes much longer. If you owe for federal or state, we will email you the proper payment vouchers and you can print them out and send them in with your payment.

Once you have approved your tax return, you will be required to pay for our services. Once paid, we will file your taxes. There are two ways to pay us.

  • You can pay with your Visa/MC or PayPal
  • If you are getting a refund, and if you qualify, you can have your tax preparation fees deducted from your refund. There is a $15 bank fee charge for this service

Just log into your account anytime and request a copy on the message chain. Or you can call us on our toll free # 1-844-TAX-PORT (1-844 829-7678)

Absolutely not. No hidden state fees. No “bait and switch” up-charges like the big boy websites. Once we contact you, the estimated fee from the form you filled out will be adjusted if necessary and then a final fee will be determined. If you agree to the final fee, we will prepare the return, and ask for payment once you have approved the final return.

Yes, just create an account and schedule an appointment with us we will take care of the rest.

Click Here to check with the IRS on status of your refund

Affordable Care Act (ObamaCare)

If you and all persons listed on your tax return had insurance either through an employer or a private party, have no fear you will not be affected by ObamaCare. We will reflect this on your tax return. If you obtained insurance in 2014 or later through the “market place” i.e. the federal insurance website, you may be eligible for an additional tax credit based on how much you earned and how much in insurance premiums you paid. We will let you know during the tax return process.

If you did not have insurance you still may not have to pay a penalty if you qualify for one of the several insurance exemptions. We will determine if you are qualified for an exemption. If you don’t qualify for one of these exemptions, the penalty is 1% of income above $9,500 for single and $19,000 for couples in 2014. This penalty will be calculated by us on your tax return. In most cases this penalty will be a lot less than paying for insurance. In 2015 this penalty has been increased.

Tax Questions

During the TaxHub consultation, a thorough review of your tax situation by one of our tax preparers will be done to ensure that every credit and deduction allowable by law is utilized for your benefit. In fact, we offer a 100% money back guarantee that we will get you the maximum refund allowable by law.

Generally yes, but during the tax consultation we will ensure that you are only paying taxes on the income as required by law. We offer a 100% money back guarantee that we will get you the maximum refund allowable by law.